Globalization Companions Appoints Melissa Cooper as Chief Buyer Officer
In this role, Melissa is responsible for the company’s global operations in over 180 countries. The role has direct oversight of the global customer service team and indirect oversight of the finance, legal and product departments. Your job is to ensure that customer satisfaction remains high, including overseeing management and introducing all new product lines to customers around the world.
Melissa has helped build Globalization Partners since joining the founding team in 2014 and has held multiple positions within the company. Most recently, as Senior Vice President of Globalization Partners’ Global Operations team, she led the company’s team of over 100 customer success account managers and regional HR specialists based around the world.
“Melissa is a proven leader and her appointment as Chief Customer Officer is a recognition of the tremendous contribution she has made in leading the Globalization Partners team to consistently achieve 97% customer satisfaction ratings and 99% payroll,” said Nicole sawin, CEO, globalization partner. “Melissa is an extremely formidable leader and we congratulate her on her new role that reflects and embraces her exceptional skills.”
Globalization Partners has consistently achieved good ratings from customers around the world even during the coronavirus pandemic and the associated economic crisis. The company’s 97% satisfaction rating takes into account several factors including the usability of the technology, the employee onboarding experience, and overall customer service and administration.
Globalization Partners is the only Global Employer of Record (EOR) with an AI-powered technology platform, as well as a built-in global legal infrastructure that ensures the quality and compliance that it provides to clients. The merger is critical as one employer, with registration, manages employee intellectual property and other complex cross-border affairs for its clients. As an EOR, Globalization Partners acts as a legal employer on behalf of its clients, handling payrolls, taxes and social benefits, and ensuring compliance with local labor laws and regulations so that companies can manage and control the day-to-day work of their team members.
About globalization partners
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SOURCE globalization partner